We endeavour to keep postage costs to a minimum so will always choose the lightest materials we can when shipping your order, whilst still protecting your package so that it arrives at its destination in perfect condition.
Republic of Ireland Flat Fee €5
Northern Ireland Flat Fee €6.50
Great Britain Flat Fee €8.50 *
* Please note that we are currently not shipping to Great Britain due to new procedures brought into force since leaving the EU. We will endeavour to work on these so that we may resume processing these orders in the future.
EU* Flat Fee € 9
* Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands
In most cases, the standard delivery charge shown at checkout will be sufficient. However, we do reserve the right to revise the postage cost on unusually bulky or heavy orders. In these rare cases we will contact you and advise you of any extra postage costs. You will then have the option to:
i) email us declining payment of the shipping cost and receive a full refund on your goods; or
ii) accept and pay the additional shipping cost. Once we receive payment of the shipping cost invoice, your order will be shipped. Please be aware that we subsidise the delivery charges on the value of your order to make it more affordable.
Delivery method options
All Orders are shipped from the Republic of Ireland via An Post. Smaller items are sent by standard delivery without tracking, larger orders and bulky items are shipped via Priority Parcel Post and these deliveries are tracked and you will be sent the tracking number. Nearly There Socks reserves the right to choose alternative shipping methods including postage stamps for smaller items. Registered Post option is available for extra cost – €10 – and may require you to sign for the parcel.
We aim to despatch your order the same business day (Monday to Friday) where orders are received prior to 10:00 (GMT). This service is subject to order volume, product availability, and weight and/or size restrictions on some products.
We do not process orders on Saturday, Sunday, or Rep. of Ireland Public Holidays.
It is important that you provide an email address AND telephone number so that we can contact you when necessary to discuss delivery of your order.
Your Telephone Number may be displayed on Delivery Note
It is standard practice to include your telephone number on the parcel so that the delivery person can contact you if necessary to ensure every opportunity is made to make the delivery.
PLEASE NOTE: Due to COVID-19 delivery times may be slower than normal and allow up to 10 business days for delivery
Inaccurate or incomplete address
It is very important you enter your full address correctly at the time of ordering. This is the responsibility of the customer. Please review your address upon opening a store account or ordering. Should you notice on your receipt that you have mis-spelled or included incorrect details, please contact us immediately as once goods are despatched, we cannot be responsible for errors made on your address.
Our address labelling is automated and cannot pick up on errors or omissions.
Orders shall not be resent /refunded/cancelled should an address error be made.
* We will not be responsible for missing items should you give postal instruction other than your own address such as “if not in, leave in porch” or “leave with neighbour” or instructions of a similar nature.
Delayed or lost parcels
Under EU Law, we have up to 30 days from purchase date to deliver your order to an EU address, unless a shorter delivery time has been agreed by both parties.
Delayed Packages could be due to a slow transit country or when there is unusually high demand on the postal service. This can vary according to customs and post office policies in each country. We always get a certificate of posting when shipping your order.
Over 99% of our parcels reach their destination, even when they are delayed by events outside our control (e.g. see Force Majeure delays in Terms and Conditions). In the unfortunate event that a parcel does not arrive by its expected delivery time and you believe the parcel is missing, please contact us and we’ll do everything we can to resolve the issue.
For Standard Post deliveries, we do not have the option to track the delayed or missing package.
Please note: we cannot send out a repeat order/refund until we retrieve the missing item.
Packages which are genuinely lost in transit are outside our control once we have a valid certificate of posting.
PLEASE NOTE deliveries may take longer than usual due to extra volumes in the delivery service due to COVID-19
Returns and Cancellation Policy on Purchases
Knitted tubes are made to order and are deemed to be ‘Made to order’ or
‘Customised’ products under EU law – they cannot be returned. If you are not familiar with the product and finishing technique, we recommend you order no more than 1 product to see if it works for you.
However, if you are not happy with your purchase, please contact us. Depending on order, we may make an exception. If we do – a customer is responsible for return costs.
Damaged, defective or incorrect items
Please call or email us if you have a problem with an item that is damaged or defective, and we will discuss arrangements for rectifying the problem.